Means and Methods of Submitting Complaints
Steps for Submitting a Complaint:
There are various means and methods to submit complaints and grievances to the committee, including:
In all cases, it is necessary to meet with the complainant or visit them, or communicate with them to verify the accuracy of the information and clarify certain aspects. After registering the complaint, the complainant is provided with a reference number to track updates regarding their issue.
It should be noted that the Omani Committee for Human Rights is not an executive authority; rather, its role is summarized in attempting to settle the issue with the relevant entities within the framework of rights affirmed by national laws and regulations, as well as international agreements to which the Sultanate has acceded.
Personal Attendance
The person or their representative can personally attend the committee’s headquarters, fill out the designated form for submitting the complaint, or write a addressed letter to the Chairman of the Omani Committee for Human Rights, enclosing all relevant documents and records related to the matter.
Email:
Submitting the complaint via email to the committee at complaints@ohrc.om
Electronic Form
Submitting the complaint through an electronic form available on the committee’s website (www.ohrc.om).
Voice Messages
Recording a complaint through a voice message by calling the toll-free number (1970). The committee introduced this service in December 2017 to enable individuals who cannot write their complaints in Arabic or English, or those who cannot physically reach the committee due to confinement or detention. After listening to and analyzing the complaint, the committee takes the initiative to contact the complainant or visit them to complete the procedures.
Landline
24218900
72221966
Note: This Complaint is strictly confidential.